YOUR BOOKING
All bookings are confirmed in writing by email or post with a confirmation of booking document, it is the hirers responsibility to ensure that the travel details on this confirmation are correct and accurate and notify Home 2 Airport of any inaccuracy as soon as possible.
The hirer of the vehicle is responsible for the conduct of all passengers and will be responsible for the loss of earnings as a result of injury to the driver. We reserve the right to invoice or make a charge to the hirer for any losses, repairs. In the event of sickness, spillages and soiling in the vehicle, the cost of a valet and time lost will be a minimum of £165.00
It is important that all the passengers are ready at the agreed meeting time to enable the driver to meet his obligation for appointments with other scheduled clients, if passengers delay the driver more than 10 minutes we reserve the right to invoice or charge for waiting time.
All transfers must be paid for on or before the first leg of the journey, this includes any return booking. This can be done by calling the office with a debit card or by BACS transfer at least 48 hours prior to the journey, or you can pay the driver card on the first leg of the journey, we no longer accept cheques.
Whilst every effort will be made to arrive at the customer's destination or pickup point punctually Home 2 Airport shall not be liable for late arrival or cancellation due to circumstances beyond its control. This could include but not be limited to traffic congestion, severe weather conditions, vehicle breakdown or driver illness. In the event of unforeseen delays or cancellation Home 2 Airport will endeavour to contact the hirer by telephone. It shall be the hirer's responsibility to allow adequate time to reach their destination. We strongly recommend that travel insurance be taken out where appropriate to cover all eventualities.
Home 2 Airport cannot be held responsible for inconsistency in travel information supplied from various sources i.e. Airports, Railways etc. the driver will arrive 40 to 45 minutes after published arrival time, for airport pickups.
Meeting your driver at the airport, our driver will wait a maximum of 50 minutes in the arrivals hall for you, that’s 90 minutes after your arrival if you are held up for any reason you need to contact us as after this time we will assume that you were unable to make the flight/ship and class the booking as a no show, you will be charged in full plus any extra parking fees incured by the driver.
Prices are reviewed on an annual basis in January of each year.
HEALTH AND SAFETY
The driver may refuse to transport passengers and luggage if the vehicle becomes overloaded. The booking may be terminated if the hirer or any passengers cause excessive delays, it is the hirers responsibility to book the correct size vehicle for the number of passengers and their requirements all suitcases must be in the boot compartment of the vehicle.
All passengers are required by law to wear seat belts provided in the vehicle, refusal will result in the termination of hire and full payment will be charged.
Home 2 Airport does not provide nor will assist with the fitting of any child seats, you are welcome to bring your own child seats and Home 2 Airport will look after them for you and bring them for your return trip.
Food and drink will only be consumed at the driver's discretion.
Smoking is not permitted by law in the vehicle.
CANCELLATION AND REFUNDS
Cancellation of any reservation must be made by email or telephone giving a minimum of 48 hours notice from date and time of the booking, cancellations with more than 48 hours will not incur any charge.
Cancelations made within 24 hours of the booking date and time will incur a cancelation charge of 50% for that leg of the journey.
Cancellations made within 12 hours of the booking date and time will incur a cancellation charge of 100% for that leg of the journey.
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